SHIPPING & DELIVERY, RETURN & REFUND, AND CANCELLATION

Thank you for choosing The Mayfair Hall! We are dedicated to providing you with an exceptional shopping experience, and we take great pride in offering high-quality products and services. Below, we have outlined our Shipping & Delivery, Return & Refund, and Cancellation Policy to ensure clarity and transparency, reflecting our commitment to customer satisfaction.

SHIPPING & DELIVERY

Order Processing & Delivery

Our team works diligently to process and fulfill orders within 3-7 business days, depending on factors such as stock availability, successful credit card verification, and the nature of the products ordered. We strive to ensure that every order is processed promptly and efficiently.
Once your order has been processed, the delivery time generally ranges from 3-10 business days. However, please be aware that delivery times may vary based on the specific product type, location of delivery, and external factors such as carrier delays or unforeseen circumstances, which are beyond our control.
Please note that certain custom-made or oversized items may require additional time for production and shipping. We aim to communicate any potential delays with you as soon as possible to ensure you are well informed.

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team. We aim to respond to all inquiries within 24-48 business hours, though please bear in mind that during peak periods, response times may be slightly longer than usual.

RETURN & REFUND POLICY

Return Eligibility

At The Mayfair Hall, we are pleased to accept returns within a timeframe of 7 to 14 days from the date of purchase, unless otherwise noted on the product page. Please be informed that select items are final sale and not eligible for return.

For specific information regarding the eligibility of your item for a return, please check the product page or contact our customer service team, who will be happy to assist you.

Inspection Requirement

We kindly ask that you inspect all items immediately upon delivery. Should you notice any discrepancies, such as damaged or incorrect items, we request that you notify us within 24 hours of receiving your order. Prompt communication allows us to swiftly address any issues and ensures that you are satisfied with your purchase.

Restocking & Return Fees

Please be aware that returns may incur a restocking fee, which typically ranges between 5% and 25%. The fee amount is determined by the type of product being returned. For more information about the specific restocking fee applicable to your item, please contact our customer service team for assistance.
Customers are responsible for return shipping arrangements unless the item is damaged or incorrect.

Non-Returnable Items

Certain items are not eligible for return, including:

Custom-made or personalized items that were specifically created for you.
Final sale or clearance items, as specified at the time of purchase.
Items that are missing their original packaging or are in a non-resalable condition.

Damaged Items

In the unfortunate event that you receive a damaged or incorrect item, please follow these steps:

Contact our customer service team within 24 hours of receipt with detailed photos of the product and its packaging.
Once your return is approved, we will either arrange for a replacement or provide a prepaid return label for you to send the item back to us.

Return Process

Obtain Return Authorization: To initiate a return, kindly contact our customer service team with your order number, reason for the return, and any relevant photos if applicable.
Prepare for Return: Items must be securely repackaged in their original packaging to ensure safe return shipping.
Processing Time: Once your return is received and inspected at our warehouse, we will process your refund within 20 business days.

Refund

Refunds will be issued within 20 business days of receiving the returned item at our warehouse. Please be advised that any applicable fees, including shipping and restocking charges, will be deducted from the total refund amount.

CANCELLATION POLICY

Cancellation Conditions

We understand that circumstances may change, and you may need to cancel an order. Orders can only be canceled within 24-48 hours of placement, provided that the order has not yet been processed.
Cancellations for special, custom, or made-to-order items are not permitted once production has begun.

Cancellation Process

Submit Cancellation Request: To request a cancellation, please send us your order number along with the reason for the cancellation at customerservice@themayfairhall.com.
Eligibility Check: Once we receive your cancellation request, we will verify whether the order has been processed and is eligible for cancellation. If the cancellation is approved, a refund in the amount of items cancelled will be issued to the original payment method.

If you have any questions, require additional information, or need further clarification regarding your purchase or our policies, please feel free to contact our customer service team. We are always happy to assist!