SHIPPING, DELIVERY, RETURNS, AND CANCELLATIONS

SHIPPING & DELIVERY

Thank you for choosing The Mayfair Hall! We are committed to ensuring your order reaches you safely and promptly. Here’s what you can expect:

  • Delivery within the Continental U.S.: We offer trackable shipping services. Most orders take 3-7 business days for processing, depending on credit card verification and stock availability, and are shipped directly from our vendors.

  • Carriers: Deliveries are made via UPS or FedEx, typically within 3 to 10 business days post-processing.

  • Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed the following business day.

For inquiries about your order, please contact us at customerservice@themayfairhall.com. Our goal is to respond within 24-48 business hours, though there may be delays during peak periods. 

RETURNS & CANCELLATIONS

Returns
At The Mayfair Hall, we are dedicated to ensuring your complete satisfaction with every purchase. Should you need to return an item, please adhere to our refined return policy:

Full Price Items: Eligible for a full refund if returned within 10 business days of receiving the order.

Promotional, Discounted, & Markdown Items: Eligible for store credit if returned within 10 business days of order receipt.

Final Sale Items: These items are not eligible for return or refund. This category includes customized items, vintage finds, books, housewares, special orders, international orders, final sale items, and gift cards.

Return Conditions:

  • Items must be returned in their original packaging and in a resalable condition.
  • Returns that are damaged, soiled, or altered may not be accepted.
  • Shipping costs, import taxes, and duties are non-refundable.

  • All return requests for damaged, defective, or incorrect items must be submitted within 10 business days of receiving your order. For returns due to buyer’s remorse, ensure your request is submitted within 7 business days. Please include photos of the received item with your initial request, and clearly indicate the reason for the return.

  • Returns without a Return Authorization Number (RA#) provided by us will not be accepted by our warehouse, and no refund will be issued.

Return Process:

  • Initiating a Return: To initiate a return, kindly contact us with your order number, photos of the received item, and the reason for the return.
  • Shipping Responsibility: Customers are responsible for the return shipping costs, except in cases where the item is damaged, defective, or incorrect. A prepaid return shipping label will be provided only after we have inspected the photos and confirmed the item is indeed damaged, defective, or incorrect.
  • Refunds and Store Credits: Refunds are processed within 3-4 weeks of receipt at our warehouse and will be issued as store credit or refunded to the original payment method.


Cancellations
At The Mayfair Hall, we understand that circumstances may arise requiring the cancellation of an order. Our cancellation policy is designed to be straightforward and clear:

Cancellation Conditions:

  • Cancellations must be requested within 24-48 hours of placing the order.
  • Orders can only be canceled if they have not yet been packed and are not ready for courier pickup.
  • Once an order has been packed and prepared for shipping, we are unable to cancel it.

Cancellation Process:

  • Requesting a Cancellation: To request a cancellation, kindly contact us with your order number and the reason for cancellation.
  • Confirmation of Cancellation: Upon receiving your cancellation request, we will confirm whether the order can still be canceled. If the order has not been packed, we will process the cancellation and issue a full refund to your original payment method.
  • Orders Already Packed: If the order has been packed and is ready for courier pickup, we regret that we cannot process a cancellation. In such cases, please refer to our return policy for further options.

    We look forward to assisting you and ensuring a satisfying shopping experience!